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Navigating the New Normal: Financial Behaviour and the Scarcity Mindset

If panic buying during the pandemic could create a toilet paper shortage, how might the same human psychology influence consumer behaviour around credit cards, mortgages and late payments?

In this pre-recorded webinar, Julie Kuzmic, Director of Consumer Advocacy at Equifax Canada is joined by Michelle Hilscher, Director, Discovery & Behavioral Diagnostics at BEworks, as they provide actionable insights into the cognitive biases that may be playing a role in the credit trends underway.

This webinar focuses on examining consumer financial decisions through three lenses: economic trends, cognitive bias and attitudinal data

  • Credit card usage and switching between cards
  • New mortgage activity
  • Missed payments and fraud
  • Younger borrowers managing credit