Collections: Responding to the New Normal

Managing customer risk has always been a priority, but how will your strategy change post-pandemic when an unprecedented amount of unpaid debt and accrued interest fees will have to be collected?

In this pre-recorded webinar, Rebecca Oakes, AVP Advanced Analytics at Equifax Canada is joined by Richard Yap, Chief Operating Officer, SCORE Statistical as they provide insight into the current receivables management market, strategy impacts and key areas to watch going forward.

This webinar covers:

  • Geographical hotspots for deferrals and payment behaviours for non-deferrals
  • COVID-19 consumer impacts and lender approaches with collection
  • Pre-COVID-19 considerations and predictive attributes that can help estimate recovery rates and prioritize activity

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Navigating the New Normal: Financial Behaviour and the Scarcity Mindset
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Pre-recorded webinar

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